Course Overview

• Laws, Health & Safety
• Veterinary Professionalism and Ethical Conduct in the Workplace
• Medical Records
• Client Relations & Effective Communication
• Appointment Management, Telephone Etiquette & Invoicing Clients
• Team Leadership & Compassion Fatigue
• Importance of Informed Patient Admit and Discharge Instructions
• Grief Counselling & Euthanasia

Study Options: